Cool TechRepublic Video: Why Email Starts Fights

Thought this was really interesting (original post at TechRepublic here):

In this whiteboard video Ed Muzio of Group Harmonics explains how it happens that email can have a tendency to start fights. I love this sort of stuff about the cultural and organizational issues related to email and I think this 3 minute chalk talk is really worth viewing.

Oh, here's a hint as to why email causes fights. Ed says that, in face to face communication:

"The visual cues represent 55% of the information that gets transferred. The tone cues represent 38% of the information, and the words represent only 7% of the overall message."

Me? I never get in fights over email... ;)

Comments

[Steve]

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